Cleaning Instructions

Over time, the glass on your gas or wood fireplace can become dirty due to the combustion process. The white film that builds up on a gas unit can be removed with a special "wax-like" cleaner available here at Hearth & Home. Using a paper towel or soft cloth, apply 2 quarter size dollops and spread evenly over the entire surface as if you were waxing your car. Let dry for 10-15 minutes before wiping/polishing it off. If your glass has an excess of dark carbon build up, we recommend scheduling a full clean and service, as it is likely the unit is not burning correctly. This is something most manufacturer's suggest you have done every 1-3 years.

For cleaning the glass on your wood stove or fireplace we recommend using a commercial cleaner sold here at Hearth & Home and following the directions on the bottle. This cleaner will generally get even the dirtiest of glass clean with just 1-3 treatments.

Gas & wood fireplaces, like any other appliance, will collect dust, especially in units that have doors or louvers. The dust can be easily removed with a vacuum or soft cloth. If you have a fan in your fireplace, make sure that you wipe the fan blades free of dust and grime to prevent the fan from getting out of balance and becoming noisy.

If you'd like to book a service call for your gas fireplace you can call 403-258-3732 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it